Pol88 FAQ – Frequently Asked Questions for Malaysia's Gaming Platform

The minimum age to register and use the pol88 platform is 18 years old. pol88 enforces a strict policy on the protection of minors. All accounts undergo an age verification process during KYC, and any account confirmed to belong to a minor will be terminated immediately.

No. Each individual is only allowed to have one account only at pol88. Holding multiple accounts is a violation of the platform's Terms and Conditions and may result in all related accounts being suspended with all funds therein forfeited. If you are unable to access your existing account, contact our support for assistance.

KYC (Know Your Customer) is an identity verification process carried out to ensure the safety of all members and comply with regulatory requirements. You may be asked to submit a copy of your MyKad or valid identification document, especially before making your first withdrawal. Documents are submitted securely and only accessed by authorized personnel.

Log in to your account and go to "Profile Settings" or "Account Information". From there you can update your email and phone number. Changes to sensitive information may require additional identity verification to keep your account secure. Contact our support team if you need further assistance.

Deposits via DuitNow and e-wallets are typically credited to your pol88 account within 1–5 minutes. Deposits via FPX internet banking may take slightly longer depending on bank processing times, but are typically completed within 10–15 minutes. If funds are not credited after 30 minutes, please contact our support team with proof of payment.

Minimum and maximum deposit limits vary by chosen payment method. Generally, the minimum deposit starts from RM10. Daily maximum limits depend on your account tier and payment method used. Check your deposit dashboard for the latest limits applicable to your account.

pol88 does not charge any processing fees for deposits. However, some banks or e-wallet providers may apply a small fee on their end depending on your banking account type. Check with your bank or e-wallet provider for more details on any fees that may apply.

To make your first withdrawal, you need to:

• Complete the KYC identity verification process
• Ensure the bank account or e-wallet registered is in your own name
• Meet the wagering requirements for any bonus that has been claimed

Subsequent withdrawals are typically faster and easier once your account has been fully verified.

A withdrawal request may be rejected for several reasons, including: bonus wagering requirements not yet met, bank details do not match the account name, KYC not completed, or suspicious activity detected on the account. You will receive a notification with the reason for rejection. Contact our support team for clarification and to resolve the issue.

A withdrawal request can only be cancelled if it is still in "Pending" status. Once the request has begun processing, it cannot be cancelled. If you need to cancel a request that has not yet been processed, contact our support team immediately via live chat.

A wagering requirement is the number of times you need to wager the bonus amount (or the deposit plus bonus amount) before any winnings from that bonus can be withdrawn. Each bonus has its own wagering requirement, which is clearly stated in the relevant bonus terms. Always read the terms and conditions before claiming any bonus.

Yes, you can choose to opt out of any bonus if you want to avoid the associated wagering requirements. Contact our support before making a deposit if you wish to deposit without any active bonus. To cancel a bonus already claimed, contact our support and they will inform you of the available options.

After login into your pol88 account, go to the "Bonus" or "Promotions" section in your account dashboard. There you will see all bonuses available to your account, currently active bonuses, wagering requirement progress, and your bonus claim history.

Yes, all slot games and chance-based games at pol88 use a Random Number Generator (RNG) that has been independently audited by recognised bodies. This ensures every game outcome is completely random, unpredictable, and cannot be manipulated by anyone, including pol88 itself.

Some slot games at pol88 offer a demo mode that lets you try the game without using real money. This is a great way to get familiar with the game mechanics before playing with real money. Check the relevant slot game page to see if demo mode is available for the title you're interested in.

If your game session is interrupted due to internet disruption or technical issues, log back in and navigate to the same game. The pol88 system keeps a record of all game activity, and your balance should be restored automatically. If you find your balance is incorrect after the disruption, contact our support team with your game session details.

Log in to your pol88 account and go to "Security Settings". Enable the "Two-Factor Authentication" option and follow the instructions to link your phone number. Once activated, every login will require an OTP code sent to your phone as an extra layer of security. We strongly recommend all members enable 2FA.

Act immediately: change your password right away, then contact the pol88 support team via 24/7 live chat. Let them know about any activity you suspect. Our security team will investigate your account activity logs and take the necessary steps to protect your account.

Yes, the pol88 App is safe to download and use. Make sure you only download the app from the official link found on the App on the pol88 website. Avoid downloading from unknown sources or unverified third-party websites to prevent malware.

The pol88 App offers several advantages over a web browser:

• Log in faster with fingerprint or facial recognition
• Instant notifications for promotions, jackpot wins, and account updates
• Faster performance and a smoother gaming experience
• Interface optimised for mobile screens
• Easier access to support directly from the app

pol88 VIP members enjoy a range of exclusive privileges, including:

• Higher deposit and withdrawal limits
• Priority withdrawal processing
• Exclusive bonuses and higher cashback rates
• Personal account manager for premium VIP members
• Invitations to exclusive events and offers
• Reward points accumulated faster