Pol88 Terms and Conditions – Malaysia Platform Usage Guidelines

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the pol88 platform, accessible via our official website and the pol88 mobile app. These Terms apply to all platform users, regardless of whether you register as a paying member or simply browse the platform's content.

Pol88 reserves the right to amend, update, or replace these Terms at any time without prior notice. However, any significant amendments will be communicated to registered members through appropriate channels. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

2Member Eligibility and Account Registration

2.1 Minimum Age

Use of the pol88 platform is restricted to individuals who have reached the age of eighteen (18). By registering an account, you confirm that you are 18 years of age or older. pol88 reserves the right to request proof of age at any time, and accounts found to be held by underage individuals will be terminated immediately, with any refundable balance subject to investigation.

2.2 One Account Per Individual

Each individual is permitted to hold one (1) active account at pol88. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any existing balances. This includes accounts registered using different personal details or payment methods but belonging to the same individual.

2.3 KYC Process (Identity Verification)

Pol88 carries out a mandatory KYC (Know Your Customer) process that all members must comply with. You may be asked to submit identity verification documents such as a Malaysian identity card (MyKad), passport, or other official documents at any time, particularly before your first withdrawal or when account activity indicates a need for verification. Failure to comply with a KYC request may result in temporary account suspension until verification is complete.

2.4 Accurate Registration Information

You are responsible for ensuring that all information provided during registration and while using the platform is accurate, complete, and up to date. Providing false or misleading information is a serious breach of these Terms and may result in account termination without notice.

3Deposits, Withdrawals and Financial Transactions

3.1 Deposit Methods

Pol88 supports a range of deposit methods including DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and internet banking transfers (FPX). All deposits are processed in Malaysian Ringgit (MYR). Minimum and maximum deposit limits are set according to the selected payment method and are subject to change from time to time.

3.2 Withdrawal Policy

Withdrawals may only be made to an account or e-wallet registered under the same member's name. pol88 does not allow withdrawals to third-party accounts. All withdrawal requests are subject to review and verification before processing. Processing times vary by method selected:

• DuitNow / e-Wallet (Touch 'n Go eWallet, Boost, GrabPay): Typically within 15–60 minutes
• Bank transfer (FPX): 1–3 business days
• Platinum / Diamond VIP Account: Prioritised and processed faster

3.3 Bonus Wagering Requirements

Any bonus funds received through promotions or the VIP programme may be subject to wagering requirements before a withdrawal can be made. Applicable wagering requirements will be clearly stated in the respective promotion terms. It is the member's responsibility to understand these conditions before claiming any bonus.

4Bonuses, Promotions and VIP Programme

All bonus offers and promotions advertised by pol88 are subject to specific terms and conditions stated alongside each offer. The following general principles apply:

• Bonuses can only be claimed once unless otherwise stated
• Bonuses are personal and cannot be transferred to other members
• Pol88 reserves the right to withdraw, modify, or cancel any promotion at any time.
• Attempts to abuse the bonus system, including the use of multiple accounts or unauthorized wagering strategies, will result in bonus forfeiture and action taken against the account in question.
• The VIP programme and its benefits are at pol88's discretion and may be modified or discontinued based on operational requirements.

For more information about the pol88 VIP programme and the benefits at each tier, please visit the VIP page.

5Member Conduct and Prohibited Activities

As a pol88 member, you agree not to engage in any of the following activities:

1. Providing false, misleading, or inaccurate information during registration or while using the platform
2. Registering or operating more than one account
3. Using automated software, bots, or any other technical means to gain an unfair advantage in games
4. Engaging in any form of fraud, money laundering, or illegal financial activity through the pol88 platform
5. Colluding with other players to manipulate game outcomes or abuse the bonus system
6. Using the platform on behalf of another person without written consent
7. Spreading false, defamatory, or reputation-damaging information about pol88
8. Attempting to access the platform's internal systems or data without authorisation

Violation of any of the above may result in immediate account termination, forfeiture of account funds, and legal action where necessary.

6Account Termination and Suspension

6.1 Termination by Member

You may close your pol88 account at any time by contacting our support team. Before closing your account, ensure there are no outstanding funds and that all active transactions have been settled. pol88 will process any refundable balance in accordance with our standard procedures after the required identity verification.

6.2 Termination by pol88

Pol88 reserves the right to suspend or terminate any member's account, with or without prior notice, under the following circumstances: breach of these Terms, suspected fraud, failure to comply with KYC requirements, or valid operational reasons. In cases of confirmed violations, pol88 reserves the right to withhold any funds involved in the activity in question.

7Disclaimer of Liability

The pol88 platform is provided on an "as is" and "as available" basis. While we make every effort to keep the platform running without interruption, pol88 makes no guarantee that the platform will always be available, free from errors, or technical disruptions.

Pol88 is not liable for any losses arising from:

• Service disruptions due to maintenance, technical issues, or circumstances beyond our control
• Unfavourable game outcomes resulting from the member's own betting choices
• Any failure or delay caused by third parties, including payment providers
• Unauthorised access to your account resulting from your own negligence in safeguarding your password

8Privacy and Data Protection

Pol88 takes the protection of our members' personal data seriously. All information you provide during registration and use of the platform is collected, stored, and processed in accordance with our Privacy Policy for full details. Your personal information is protected by 256-bit SSL encryption and used only for purposes stated in our Privacy Policy.

By using the pol88 platform, you consent to us processing your data as described in our Privacy Policy. You have the right to access, correct, or request deletion of your personal data, subject to applicable legal requirements.

9Responsible Gaming

Pol88 is committed to responsible gaming. We provide tools and resources to help members manage their gaming activity in a healthy way, including the ability to set daily deposit limits, loss limits, and the option to temporarily suspend their account.

If you feel that your gaming activity is starting to affect your personal life, finances, or relationships, we encourage you to seek help immediately. Visit the Responsible Gaming for detailed guides and available support resources.

10Applicable Law and Dispute Resolution

These Terms and Conditions are interpreted and governed by applicable law. Any dispute arising from the use of the pol88 platform shall first be resolved through good-faith negotiation. If a resolution cannot be reached within a reasonable period, the dispute will be referred to a mutually agreed arbitration body.

By using the pol88 platform, you agree that any legal claim must be filed within one (1) year from the date the event giving rise to the claim occurred. Claims filed after this period will not be entertained.